A company in British Columbia recently had a bit of trouble with a customer who bought a defective unicycle online. The man, Brian McNeil, purchased the $4,500 unicycle from the company’s online store called Vancouver Electric Unicycles. However, after a software update, the unicycle stopped working, leaving him disappointed.
Brian decided to reverse the payment on his credit card since the unicycle didn’t work as promised. He believed the company had breached its agreement to provide a fully functioning product. The company tried to argue that the unicycle was fine when it was delivered and only became defective after Brian tried to install a software update.
They attempted to work with Brian remotely to resolve the issue, but he went ahead and reversed the credit card charge. Brian even reached out to the manufacturer in an attempt to fix the unicycle, but it didn’t work out. The company then offered to send a shipping label for him to return the unicycle and agreed not to dispute the credit card charge.
Later, they claimed they had found a way to fix the unicycle but asked Brian to pay the full purchase price first. Naturally, Brian refused, as he wanted to see the unicycle working before paying for it.
Ultimately, a tribunal decided in Brian’s favor, stating that the company should have fixed the issue before requesting payment. They also noted that the company didn’t even send the promised shipping label, making the situation worse.
In the end, the company lost the case, and Brian was entitled to a refund for the defective unicycle he received.